Frequently asked questions

Popular questions
  • How can I check if the accommodation is available?
  • Can I bring my pet on vacation?
  • How do I pay for the reservation?
  • When do I receive my voucher/travel document?
  • General questions
  • My account
  • Booking
  • Loyalty Program
  • Referral Program
  • Accommodation search
  • Private accommodation
  • Remote cottages as a specific category of accommodation
COVID 19 frequently asked questions
  • Where can I find information regarding newest rules and regulations in Croatia along with latest Covid 19 related news?
  • Where can I find information regarding travel restrictions and rules for entering Croatia?
  • Is it mandatory to wear masks in Croatia, and do I have to wear them on the beach?
  • Will face masks and disinfectants be available in the accommodation booked?
  • Are there any rules in terms of conversing with the owner of the accommodation on the spot?
  • What measures are taken in the accommodation itself to ensure all safety standards are met?
  • What to do if I want to book an accommodation, but I am unsure if I will be able to travel at all when the booking dates approach due to constant changes in rules and regulations?
  • What happens if the host cancels on me as a guest?
  • What is the type of accommodation that best suit the current situation?
  • Have special cancellation conditions been introduced due to covid 19?
Rules and regulations for promotions
  • What are promotions?
  • What are promo discounts and / or promo vouchers?
  • Is it possible to combine discounts from promotional actions with discounts from the loyalty program or from the referral program?
  • Is it possible to use discounts from promotions retroactively?
  • Is it possible to use promo vouchers and discounts on reservations made after the expiration of the promotion?
  • What can I use the discount from promotions for?
  • Do I have to be an existing Adriagate user to take advantage of the promotional discount?
  • How long are the promo discounts or vouchers used during the promo campaign valid?
  • Is it possible to save and use the promotional discount when making another reservation?
  • What happens to the promotional discount in case of cancellation of the reservation on which the promo discount was applied?
  • Can I transfer my promo discount to a third party or some other reservation?
  • Do I keep the gift voucher in case of a change in the reservation date?
  • To which part of the price is the promotional discount applied?
  • How can I find out which promotions are currently valid.
  • Ships
  • Cabins
  • Food and beverages
  • Embarking & Disembarking
  • Important information
  • Clothes and luggage
  • COVID 19 Ship rules
Rent a car
  • Where can I rent a car in Croatia?
  • What is excess/deductible
  • What is Basic Protect?
  • What is Smart Protect?
  • What is Premium Protect?
  • Is it necessary to fill out a police report in case the vehicle is damaged?
  • What happens in case my flight lands late after working hours?
  • Can I come to pick up the vehicle with credit card owned by another person?
  • What is the amount of deposit needed on my card?
  • Can I collect a vehicle in one city and bring it back in another city?
  • In which countries is it not allowed to go with a rental vehicle?
  • Is it possible to deliver /collect the car out of the Croatia?
  • How long does the procedure of renting a car last?
  • What is procedure in case of damage on the vehicle?
  • What if I don't get a full tank of fuel?
  • Where can I book a transfer to the booked accommodation?
  • What if I need a return transfer?
  • What if I need a child seat?
  • What if my flight is delayed?
  • Travelling in a larger group or unable to find my destination when booking?
  • What if I need a transfer to the island?
  • Why is a private transfer service superior to taking a taxi on the spot?
  • Is tip included in the price?
  • How should I pay for the transfer?
  • What if I wish to cancel my booking?
Ferry tickets
  • Where can I learn more about the ferry lines in Croatia?

If you still didn't find what you're looking for on our website, please call us at +385 (0)21 271 870

The best of Croatia delivered to your inbox!

Members of
Croatian National Tourist Board
Association of Croatian travel agencies
Travelife - Sustainability in tourism
Secure payment HTZ

eu logo
Hamag Bicro logo

All rights reserved © 2024