Frequently asked questions

Popular questions
  • How can I check if the accommodation is available?
  • Can I bring my pet on vacation?
  • How do I pay for the reservation?
  • When do I receive my voucher/travel document?
Adriagate
    • General questions
    • My account
    • Booking
    • Loyalty Program
    • Referral Program
    Accommodation
      • Accommodation search
      • Private accommodation
      • Remote cottages as a specific category of accommodation
      Rules and regulations for promotions
      • What are promotions?
      • What are promo discounts and / or promo vouchers?
      • Is it possible to combine discounts from promotional actions with discounts from the loyalty program or from the referral program?
      • Is it possible to use discounts from promotions retroactively?
      • Is it possible to use promo vouchers and discounts on reservations made after the expiration of the promotion?
      • What can I use the discount from promotions for?
      • Do I have to be an existing Adriagate user to take advantage of the promotional discount?
      • How long are the promo discounts or vouchers used during the promo campaign valid?
      • Is it possible to save and use the promotional discount when making another reservation?
      • What happens to the promotional discount in case of cancellation of the reservation on which the promo discount was applied?
      • Can I transfer my promo discount to a third party or some other reservation?
      • Do I keep the gift voucher in case of a change in the reservation date?
      • To which part of the price is the promotional discount applied?
      • How can I find out which promotions are currently valid.
        Cruises
          • Ships
          • Cabins
          • Food and beverages
          • Embarking & Disembarking
          • Important information
          • Clothes and luggage
          Rent a car
          • Where can I rent a car in Croatia?
          • What is excess/deductible
          • What is Basic Protect?
          • What is Smart Protect?
          • What is Premium Protect?
          • Is it necessary to fill out a police report in case the vehicle is damaged?
          • What happens in case my flight lands late after working hours?
          • Can I come to pick up the vehicle with credit card owned by another person?
          • What is the amount of deposit needed on my card?
          • Can I collect a vehicle in one city and bring it back in another city?
          • In which countries is it not allowed to go with a rental vehicle?
          • Is it possible to deliver /collect the car out of the Croatia?
          • How long does the procedure of renting a car last?
          • What is procedure in case of damage on the vehicle?
          • What if I don't get a full tank of fuel?
            Transfers
            • Where can I book a transfer to the booked accommodation?
            • What if I need a return transfer?
            • What if I need a child seat?
            • What if my flight is delayed?
            • Travelling in a larger group or unable to find my destination when booking?
            • What if I need a transfer to the island?
            • Why is a private transfer service superior to taking a taxi on the spot?
            • Is tip included in the price?
            • How should I pay for the transfer?
            • What if I wish to cancel my booking?
              Ferry tickets
              • Where can I learn more about the ferry lines in Croatia?

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